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Frequently Asked Questions

  1. Who does CHAMPSS mainly serve?
    Answer: Santa Clara residents age 60 or above, and adults with disabilities.
  2. What is the suggested contribution for each meal? What is the maximum number of meals that could be loaded for each customer each time?
    Answer: The suggested contribution for each meal is $5.00. A maximum of five meals could be loaded at a time.
  3. Is there any expiration date for the CHAMPSS meal balance?
    Answer: Yes. June 30 of each financial year.
  4. Do you need to pay tips for CHAMPSS meals?
    Answer: Tips are optional.
  5. How can I check my CHAMPSS meal balance? How can you know how many meals are left on your CHAMPSS cards and whom to contact?
    Answer: You could always check your meal balance while swiping your card at the restaurant, or go to CHAMPSS website, click on “Meal Balance 餘額” and enter the last 8 digits of the CHAMPSS card number, or contact CHAMPSS program staff at 415-677-7610.
  6. Do I need to pay for replacement fee if I lose my CHAMPSS card? Do you need to charge an additional fee if you lose your CHAMPSS Cards and ask for a replacement?
    Answer: No. However, we suggest you report the loss to our staff as soon as possible and ask for a replacement.
  7. Do the clients need to answer all questions on the intake form?
    Answer: Clients are required to fill in the area indicated With “*”.
  8. How can I deliver my feedback and suggestions regarding CHAMPSS services?
    Answer: We appreciate all your comments and opinions. There are several ways that you can contact us:

    1. Fill out the comment form at the restaurants.
    2. Submit the contact-us form on our website.
    3. Send us an email at scchampss@selfhelpelderly.org
    4. For urgent issues, please contact CHAMPSS staff at (415) 677 7610
  1. 美味營養餐的主要服務對象是誰？
    答: 年齡60或以上的聖塔拉拉市居民。
  2. 美味營養餐每次每加一餐的建議捐款是多少？每位顧客每次最多可以加多少餐？
    答: 每次每餐的建議捐款為＄5.00. 每位顧客每次最多可以加至五餐。
  3. 美味營養餐數是否有期限？是什麼時候？
    答: 是。 每年財政年度的6月30日。
  4. 你是否需要支付小費嗎？
    答: 支付小費是自願性的。
  5. 你如何得知自己所剩的餐數？
    答: 你可在服務的餐館刷卡時查詢，或到美味營養餐網站，點擊 “Meal Balance 餘額”，輸入美味營養餐卡的最後8位數字，然後按“Submit”，或致電本計劃職員查詢(415) 677-7610 。
  6. 如果你遺失營養餐卡，該如何補領？補領時是否需要額外的費用？
    答: 如遺失營養餐卡，你應儘早通知營養餐計劃的職員，以及作出補領的安排。營養餐卡補領時,顧客不需要支付任何的費用。
  7. 美味營養餐申請表格上的所有問題是否必需要填寫？
    答: 申請者必須回答表格上所有“*”的問題。
  8. 你該如何向用餐的餐廳或美味營養的服務提供意見回饋或不滿？
    答: 我們歡迎每位顧客對美味營養餐的服務提供寶貴的意見。顧客可以用以下四種方法向我們提供意見回饋：

    1. 填寫在餐廳內的意見表，並投入意見箱。
    2. 填寫在網頁上的聯繫表格。
    3. 歡迎電郵到 scchampss@selfhelpelderly.org
    4. 如有緊迫的問題，請致電(415) 677 7610 與營養餐計劃職員聯絡。